Shipping & Returns
SHIPPING INFORMATION
Most popular items are kept in stock and are shipped the same day or within 24 hours. We use a variety of shipping methods depending on the size of the items purchased, the urgency of the order and the destination.
Products not in stock typically take approximately 7 – 10 days to arrive from our international suppliers before they are dispatched to customers however this can be dependent on a variety of factors including customs clearance.
Some customised items (for example: pre-weld band assemblies) can take 2-4 weeks depending on the nature of the order.
Please advise us if your order is urgent and we will do our best to get your items to you as efficiently as possible.
RETURN INFORMATION
If you accidentally order the wrong product you can simply return them to us for a credit as long as they are unused, not damaged, in their original packaging and accompanied by a copy of the invoice and a Product Return Form.
Before sending, please contact our Customer Service Team to advise of the return so we can record the details and ensure you have the correct forms.
Customised or special order products cannot be returned for credit.
Items should be returned to:
ORTHOLOGY PTY LTD
PO BOX 4213
BALWYN EAST VIC 3103